Privacy Policy

Last updated: April 2026

1. Introduction

ClassMatch (“we”, “us”, “our”) operates the classmatch.my website and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our services, you consent to the practices described in this policy.

2. Data We Collect

Information you provide

  • Parent contact details: name, WhatsApp number, email address
  • Child information: name (optional), age, school level, school type
  • Preferences: categories of interest, goals, location, budget range, schedule preferences
  • Centre signup information: centre name, contact details, location, categories offered

Information collected automatically

  • Device type, browser, and operating system
  • Pages visited, actions taken, and time spent on the platform
  • IP address and approximate location (city level)
  • Referral source and UTM parameters

3. How We Use Your Data

  • To match you with suitable tuition and enrichment centres based on your preferences
  • To share your contact details with centres you are matched with, so they can reach you
  • To improve our matching algorithm and platform experience
  • To send you your match results and follow-up communications
  • To send marketing communications if you have opted in
  • To analyse platform usage and improve our services

4. Data Sharing

We share your contact information (name, WhatsApp number) only with centres that are matched to your enquiry. We do not sell your personal data to third parties.

We may share anonymised, aggregated data with partners for analytics purposes. This data cannot be used to identify you personally.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy. Enquiry data is retained for up to 24 months. You may request deletion of your data at any time.

6. Your Rights

Under the PDPA, you have the right to:

  • Access your personal data held by us
  • Correct any inaccurate personal data
  • Withdraw consent for processing your personal data
  • Request deletion of your personal data

To exercise any of these rights, contact us at hello@classmatch.my or via WhatsApp.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and access controls.

8. Cookies

We use cookies and similar technologies to improve your experience on our platform. For details, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform. Your continued use of ClassMatch after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at hello@classmatch.my.